Customer Step by Step

  1. Member Sign-up
  2. Parking
  3. Monthly Billing
  4. Features

 

1. Member Sign-up

Initially visit www.Park-by-Phone.com or (www.ParkingHelp.com) and click on the "Sign Up" link, you will be guided through the application process:

During the Park-By-Phone.com member registration the user will be prompted to enter in the following fields:

  • Name
  • Address
  • Phone
  • E-mail
  • Payment Information
An annual member fee of $5.95 will be charged at the time of registration.

After the user has entered in the registration information and submitted the form the member will print the temporary membership dashboard card (Fig. #1) and a member number.

The member will be assigned PIN number (initially the last four digits of the credit card used at sign-up). This 4-digit PIN number is used when parking at a Park-By-Phone.com enabled meter or lot if the member id phone number is not recognized.

Dashboard Card

Fig #1. Members Dashboard Card
(Click for a larger view)

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2. Parking


Fig #2. Lot Sign
(Click on the image for a larger view)

Fig #3. Meter Label
(Click on the image for a larger view)
When the customer parks in a lot with a Park-By-Phone.com lot sign (Fig. #2), or a meter (Fig. #3) with a Park-By-Phone.com meter label they simply:
  • Place the Park-By-Phone.com card on the car's dashboard (Fig. #4) or hang the card from the rearview mirror (Fig. #5).


    Fig #4. Card on dashboard

    Fig #5. Card on rearview mirror

  • Call Park-By-Phone.com at 888-310-PARK (7275)
  • or call 888-350-PARK (7275) for Spanish
  • The Park-By-Phone.com automated attendant prompts the member for their member number from their dashboard card.
  • If the member number is recognized then the Park-By-Phone.com automated attendant prompts the user for the lot or meter number.
  • Member may "repeat last transaction" for meter feeding or if parked in the same location when Park-by-Phone was last used.
  • If the lot or meter number is recognized then the Park-By-Phone.com automated attendant returns the parking duration and fee.
  • The Park-By-Phone.com automated teller then prompts the user for the 4-digit PIN number that was sent to the member via e-mail.
  • If the 4-digit PIN number is entered correctly the members account is updated.
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3. Monthly Billing

Members are billed automatically at the end of the month for all parking activity plus a 10% convenience fee.

Member can log-on to Park-By-Phone.com at anytime and view their monthly statements.

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3. Features

Here are a few features Park-By-Phone.com offers:

  • Members can "Feed the Meter"
    You are in a meeting and you know your meter/lot space is about to expire and you want to avoid a ticket. All you need to do to solve your problem is call Park-By-Phone.com, or go online to www.park-by-phone.com and buy more time for your meter or lot space.

It really is that easy!


  • Monthly Activity
    This report shows the date, invoice, event/location, and fee for all transactions of the current month.


    Fig #7. A Member's Monthly Activity Report
    (Click on the image for a larger view)

  • Account Statement
    This report shows the date, invoice, event/location, and fee for any previous months transactions.


    Fig #8. A Member's Activity Report
    (Click on the image for a larger view)

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